Shipping policy
We aim to make receiving your order fast, smooth, and transparent. Below is an overview of shipping rates, timelines, and how to track your order from fulfillment through delivery.
Order Processing
Orders are picked, packed, and shipped within 1-2 business days, Monday through Friday, excluding federal holidays.
- Orders placed after 1 p.m. MST begin processing the next business day.
- Orders placed after 1 p.m. MST on Friday or over the weekend may not ship until Tuesday.
U.S. Shipping
| Shipping Method | Cost | Estimated Delivery |
|---|---|---|
| Standard Ground, orders under $100 | $9.95 | 7-10 business days |
| Standard Ground, orders $100+ | FREE | 7-10 business days |
| Expedited, orders under $1,999.99 | $19.95 | 3-4 business days |
| Expedited, $2,000-$9,999.99 | $49.95 | 4-5 business days |
| Alaska & Hawaii | $29.95 | 14-21 business days |
Delivery estimates exclude weekends and holidays.
Free shipping applies within the contiguous U.S. and excludes Alaska and Hawaii.
Orders above $9,999.99 are ineligible for free shipping.
Carriers
We work with major carriers and select the service best positioned to deliver your order based on destination and shipping method.
Canada Shipping
We currently ship internationally to Canada only.
| Shipping Method | Cost | Estimated Delivery |
|---|---|---|
| Standard Ground, orders $129+ USD | FREE | 14-21 business days |
| Standard Ground, orders under $129 USD | $19.95 USD | 14-21 business days |
- Free shipping applies after discounts.
- Expedited shipping is not available for international orders.
- Duties and taxes are calculated at checkout.
- For international tracking or support, contact Passport Customer Service using the link in your shipping confirmation email.
Track Your Order
Once your order ships, you'll receive tracking updates by email and/or text message.
You can also track your shipment anytime at tracking.truewerk.mom .
- Current package location
- Estimated delivery date
- Transit updates
Additional Shipping Information
Shipping and delivery timelines are estimates and may be affected by carrier delays, weather, holidays, or peak shipping volume.
